FAQ

Are your products suitable for human consumption?

No. All products are sold strictly for laboratory research purposes only. They are not intended for human or veterinary consumption, medical use, or any non-research application.

How pure are your research chemicals?

All compounds meet the highest laboratory standards with verified purity levels. Each batch undergoes rigorous quality control testing before dispatch to ensure consistency and reliability for research.

What payment methods do you accept?

Multiple secure payment options are available at checkout including credit/debit cards, bank transfers, and cryptocurrency. Exact methods display during the checkout process based on your location.

Do you offer bulk discounts?

Yes, volume pricing is available for larger orders. Contact our support team at support@ghb-gbl.com with your requirements for custom bulk pricing.

How long does shipping take?

Orders ship within 12-24 hours after payment confirmation. International delivery typically takes 2-5 business days depending on location. See our Shipping and Delivery pages for details.

Do you ship worldwide?

Yes, we ship to virtually all countries using trusted couriers like DHL, FedEx, and UPS. Some locations may have restrictions - contact support to confirm availability.

Is packaging discreet?

Absolutely. All packages ship in plain boxes with no external product identifiers, company branding, or contents indication. See our Packaging page for details.

Can I track my order?

Yes! You'll receive a tracking number via email once your order ships. Use our Order Tracking page to monitor progress 24/7.

When will my payment be processed?

Payment is processed immediately upon order confirmation. You'll receive instant confirmation once payment clears successfully.

What is your refund policy?

Returns accepted within 7 days for damaged or incorrect items only. See our Returns & Refunds page for complete policy details.

Why was my payment declined?

Common reasons include insufficient funds, card limits, or bank security flags. Try a different payment method or contact your bank to authorize the transaction.

How can I contact support?

We're available 24/7 via live chat (bottom right corner) or email at support@ghb-gbl.com. Response time averages 1-2 hours.

How do I check my order status?

Log into your account or use your tracking number on the Order Tracking page. You can also email orders@ghb-gbl.com.

Is my information secure?

Yes. We use SSL encryption, secure servers, and trusted payment gateways. Review our Privacy Policy for complete details.

Am I responsible for import regulations?

Yes. Buyer assumes all responsibility for compliance with local import laws and regulations in their jurisdiction. Research our Terms & Conditions.

What are your age requirements?

All customers must be 18+ years old. By placing an order, you confirm you meet this requirement and all local legal standards for research chemical purchases.